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Terms And Conditions

You accept joining Twelve Apostles Lodge Walk on the following terms. It is essential that you read and understand the terms of travel below before you book with us. Please make sure you have read and understood the itinerary and, importantly, the style of walk you are booking as the inclusions and distances vary greatly from walk to walk.

Validity

The prices listed on this website are based on the costs current at the time of publishing. Twelve Apostles Lodge Walk reserves the right to alter these prices at any time.  For scheduled group trips departing between 01 September 2014 and 31 May 2016, the land price of your trip is guaranteed when you have paid in full. The itineraries and dates in the website are applicable from 01 September 2014 until 31 May 2016. Itineraries are indicative only and are subject to local track conditions, weather, and the optimum walking environment on the day. All information is accurate to the best of our knowledge at the time of publication.  Please note that changes to our trips can and do occur.  Twelve Apostles Lodge Walk will make every effort to keep you informed of any changes, but cannot be held liable for alterations made to the published itineraries. Our website will contain the most up to date information on any of our trips. Please note that these conditions apply to Twelve Apostles Lodge Walk scheduled trips only.  Variations may apply for Twelve Apostles Lodge Walk Custom Journeys.

Currency

All prices are in Australian dollars (A$).

Deposit

If a booking is made more than sixty (60) days in prior to the scheduled trip date, a deposit of A$350 per person is required to reserve your place, with the balance payable no less than sixty days before the departure date.  For reservations made sixty (60) days of less from the departure date, full payment is due at time of booking.

Cancellation by the Traveller

Loss of monies paid applies to all cancelled reservations. The date of trip cancellation is the date on which the written cancellation is received by Twelve Apostles Lodge Walk. The loss of monies paid is as follows, per person:

• 60 days or more prior to trip departure — Loss of deposit or credit to another departure in the same travel season

• Between 30 and 59 days prior to trip departure —50% of total booking cost or loss of deposit, whichever is the greater

• Less than 29 days prior to departure — 100% of total booking cost

No refunds will be made if you voluntarily leave a trip for any reason after the trip has begun. Refunds will be at the discretion of Twelve Apostles Lodge Walk if you are involuntarily forced to leave a trip for any reason.  No refunds will be made for any accommodation, transport, sightseeing, meals or services not utilised. Please note that these conditions apply to tour content booked with Twelve Apostles Lodge Walk only.  You are strongly advised to take out cancellation insurance at the time of booking which will cover cancellation penalties in certain circumstances (Please Note: such insurance does not cover a change of mind).

Cancellation by Twelve Apostles Lodge Walk

Twelve Apostles Lodge Walk reserves the right to cancel any trip before it is guaranteed to run for any reason whatsoever, but will not cancel a tour less than 60 days before departure. A trip is guaranteed to run once it has four fully-paid travellers, unless minimum numbers state otherwise.  This applies to departures within the validity range stated above.  Twelve Apostles Lodge Walk reserves the right to cancel any trip, including a guaranteed trip, at any time prior to departure due to terrorism, natural disasters, acts of God, political instability or other external events which make it unviable or unsafe for Twelve Apostles Lodge Walk to operate our planned schedule.

If Twelve Apostles Lodge Walk cancels a scheduled trip which is guaranteed you may choose between an alternative trip or a full refund. The company is not responsible, and you release and forever abandon any claim you may have against Twelve Apostles Lodge Walk in relation to any incidental expenses you may have incurred as a result of your booking such as visas, vaccinations, non-refundable flights or loss of enjoyment, etc. If the alternative trip chosen is of a lower value than that originally booked then you are entitled to a refund of the price difference. If the alternative tour chosen is of a higher value then you will pay the difference in price.

Booking Amendments

If you wish to change your booking in any way, the following fees will apply:

1. Transfer from one tour to another:

• Amendment request received by Twelve Apostles Lodge Walk 60 days or more prior to your original tour departure date — no charge. A transfer can only be made to a departure date within the current season validity.

• Amendment request received by Twelve Apostles Lodge Walk less than 60 days prior to your original tour departure date — $100 per person.

• If there has been any change in the price of the tour you change your booking to, since the time of your original reservation, the new tour price will apply to the new reservation. These fees are in addition to any charges levied by hotels, venues or ground operators.

2. Changes to any other arrangements made in conjunction with your tour booking (eg: hotels etc.)

• Amendments to any other arrangements made in conjunction with your tour reservation will incur a $50 administration fee per booking per change as well as any additional charges levied by hotels or third party.

3. No amendments are permitted to your booking within 7 days of departure.

Medical Form

Some people joining the Twelve Apostles Lodge Walk may be required to complete a confidential medical questionnaire.  Those who suffer from a pre-existing medical condition must provide a Medical Certificate signed by their doctor as well as completing a general medical questionnaire before final confirmation and documentation is issued.  This questionnaire should act as a prompt for you to consider any fitness issues well in advance of booking your trip and travelling.

All Twelve Apostles Lodge Walk walkers should be of good physical health to be able to participate in the group travel experience fully.  The Certificate and Questionnaire should be completed, signed by yourself and your physician and returned to Twelve Apostles Lodge Walk as soon as possible. It is very important for your own health and safety that you complete all questions fully and truthfully.  If you have already confirmed your departure and your physician does not give his/her approval on this form, you will be responsible for loss of deposit.

If Twelve Apostles Lodge Walk cancel your booking on the basis of the information provided within the Certificate or Questionnaire, you release and forever abandon any claim you may have against Twelve Apostles Lodge Walk as a consequence of the cancellation.

Travel Insurance

Travel insurance is strongly recommended for all Twelve Apostles Lodge Walk travellers. Your travel insurance should provide cover against cancellations, personal accident, medical expenses, emergency repatriation and personal liability. We also recommend it covers cancellation, curtailment and loss of luggage and personal effects. We recommend that you take out travel insurance at the time of booking.

For Australian residents:  Under the Federal Government Medicare Act it is prohibited for any domestic travel insurance product to provide any financial reimbursement with regard to ambulance or air ambulance services.  We advise our travellers to take specific cover for ambulance cover through the respective State ambulance providers or through their own private health insurance.

A Reminder of Responsibilities

Just a reminder that travel on a Twelve Apostles Lodge Walk trip requires a degree of flexibility.  You should understand that the trip’s itinerary, accommodation and modes of transport are subject to change due to local circumstances, little or no notice. Should Twelve Apostles Lodge Walk deem it in your best interests to amend an itinerary for any reason, we may do so by shortening, altering the order of touring, varying or re-routing any trip. These changes are binding and any additional expenses incurred by Twelve Apostles Lodge Walk will be charged to you if the reason for any alteration and additional expense is outside Twelve Apostles Lodge Walk’s control.

While travelling with Twelve Apostles Lodge Walk you agree to accept the authority of the leader and local operator at all times. We remind you that travel within a group may involve a degree of compromise to accommodate the diverse desires and physical abilities of group members. You should understand that Twelve Apostles Lodge Walk reserves the right to decline, accept, or retain any person as a member of the group at any time.

Please be aware and acknowledge that Twelve Apostles Lodge Walk contracts with a network of companies, government agencies and individuals to assist in the running of its tours.  To the best of Twelve Apostles Lodge Walk’s knowledge, these third parties are qualified to perform the duties they are contracted to perform.  However Twelve Apostles Lodge Walk will not be held liable for any injury, damage, loss, delay or irregularity that may occur due to the behaviour of these third parties. Twelve Apostles Lodge Walk will not accept responsibility or liability for any traveller who contravenes any law or regulation of the State of Victoria.  No employee or agent of Twelve Apostles Lodge Walk has authority to vary these conditions. This agreement is governed by the laws of the State of Victoria, Australia.

Trip Participation

All Twelve Apostles Lodge Walk travellers on group trips must sign a Trip Participation Form on Day 1 of your journey. Please note that signing the form is a prerequisite of travelling with Twelve Apostles Lodge Walk. The wording of this form follows:

“I understand that travelling with Twelve Apostles Lodge Walk may involve risks (and rewards) above and beyond those encountered on a more conventional holiday, and that I am undertaking a physical trip with inherent dangers. I understand that I am travelling to geographical areas where, amongst other things, the transport, safety, hygiene, cleanliness, medical facilities, telecommunications and infrastructure development may not be of the standard I am used to at home or would find on a conventional holiday. I have read and understood the Twelve Apostles Lodge Walk Journey Guides for the walk I am undertaking and have provided details of any pre-existing medical conditions I have to Twelve Apostles Lodge Walk’s representatives. I accept these risks and obligations and I assume fully the risks of travel. I release Twelve Apostles Lodge Walk from any liabilities connected to these risks to the maximum extent permitted by law.”